Last Updated: September 18, 2026

We want you to be happy with your Oomta Toys purchase. This Returns & Refunds Policy applies to purchases made directly through http://oomtatoys.com .

Oomta Toys is a brand owned and operated by Avrah Virtual, LLC.

1. 14-Day Return Period

Eligible products may be returned within 14 days of delivery.

To be eligible for a standard return, the product must be:

• Unused
• In its original condition
• Returned with all original cards, components, accessories, and packaging
• Accompanied by proof of purchase or sufficient order information

To begin a return, please contact oomtatoys@gmail.com within 14 days of delivery.

Please contact us before sending a product back so we can provide return instructions.

2. Change-of-Mind Returns

If you decide you no longer want your purchase, you may request a return within the 14-day return period, provided the product meets the eligibility requirements above.

For change-of-mind returns, the customer is responsible for return shipping costs.

Original shipping charges are not refundable for change-of-mind returns.

3. Damaged, Defective, Incomplete, or Incorrect Products

If your order arrives damaged, defective, incomplete, or you receive an incorrect product, please contact us at oomtatoys@gmail.com as soon as reasonably possible.

Please provide:

• Your order number
• A description of the problem
• Photographs or other information showing the issue when reasonably requested

After reviewing the issue, Oomta Toys may provide an appropriate replacement, replacement component, or refund.

For verified damaged, defective, incomplete, or incorrectly shipped products, Oomta Toys will cover reasonable return shipping costs if the product needs to be returned.

4. Items That Are Not Eligible for Return

Unless the product was defective when received, we cannot accept returns for products that have been materially used, damaged, altered, or are missing original components.

Flashcards that become lost, bent, torn, marked on, chewed, wet, or otherwise damaged through use, misuse, improper storage, or normal wear and tear are not considered defective and do not qualify for a free replacement or refund.

5. Return Inspection

Returned products will be inspected after they are received.

If a return does not meet the eligibility requirements described in this policy, we reserve the right to deny the refund to the extent permitted by applicable law.

6. Refunds

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please note that banks, credit card companies, and payment processors may require additional time to post a refund to your account after we issue it.

Original shipping charges are not refundable unless the return is due to a damaged, defective, incomplete, or incorrectly shipped order.

7. Exchanges and Replacements

We do not offer general exchanges for change-of-mind purchases at this time.

However, if a product arrives damaged, defective, incomplete, or incorrect, we may provide a replacement or replacement component when appropriate and available.

8. Contact Us

To request a return or report a problem with your order, contact:

Oomta Toys
Owned and operated by Avrah Virtual, LLC
Email: oomtatoys@gmail.com
Website: https://oomtatoys.com

Please include your order number in your message whenever possible.